Returns & Exchanges
At Ampace, we stand by the quality of our power solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your electronic device does not meet your expectations, we facilitate a streamlined return process for all eligible products.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.
Ship the Item
Affix the provided shipping label to the exterior of the box and drop it off at any authorized carrier location, ensuring you retain the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing